Refund policy

At Khaista Wear, we carefully inspect our products before dispatch to ensure that they meet our quality standards. Please read the following policy before placing your order.
1. Eligibility for Returns and Exchanges
We accept return or exchange requests within 7 days of delivery only in the following situations:
The product received is damaged or defective.
The wrong product was sent.
The product received does not match the product ordered.
The item must be unused, unworn, unwashed, unaltered, and returned in its original condition and packaging.
2. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact Khaista Wear within 48 hours of delivery. Please provide your order number along with clear photographs and/or a video showing the issue.
After reviewing your request, we will determine whether the product qualifies for a return, exchange, or other appropriate solution.
3. Custom-Stitched Products
Custom stitching is available for an additional charge of Rs. 1,500.
A Rs. 1,500 advance payment is required before custom stitching begins. This payment confirms your customization request and covers the stitching service.
Because custom-stitched products are prepared according to the customer's requested measurements or specifications, they are not eligible for return or exchange due to change of mind, personal preference, or incorrect measurements provided by the customer.
If a custom-stitched product has a confirmed stitching error caused by Khaista Wear, please contact us so we can review the issue and determine an appropriate solution.
4. Non-Returnable Conditions
A return or exchange may not be accepted if the product:
Has been worn, washed, altered, or damaged after delivery.
Has stains, marks, odors, or other signs of use.
Is returned without its original packaging or included items.
Is being returned because of a change of mind or personal preference.
Is a custom-stitched item that was made according to the measurements or specifications provided by the customer.
5. Refunds
If a refund is approved, it will be processed after the returned product has been received and inspected.
The refund method and processing time may vary depending on the payment method used and the circumstances of the order.
6. Return and Exchange Shipping
If the return or exchange is due to an incorrect, damaged, or defective product received from Khaista Wear, we will review the case and determine the appropriate arrangements for return shipping.
For other situations where a return or exchange is approved, any applicable shipping costs will be communicated to the customer before the return is processed.
7. How to Request a Return or Exchange
To request a return or exchange, please contact Khaista Wear through the contact details provided on our website.
Please include:
Your order number
Your name and contact information
The reason for the return or exchange
Clear photographs and/or video of the product, where applicable
Our team will review your request and provide further instructions if it is approved.
8. Policy Changes
Khaista Wear reserves the right to update or modify this Refund & Return Policy when necessary. Any changes will be posted on this page.
Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us using the contact information provided on our website.